FAQs
Frequently Asked Questions (FAQs)
1. Ordering & Payments
Q: How do I place an order?
A: Simply browse our store, add your favorite items to the cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment methods.
Q: Can I cancel or modify my order after placing it?
A: Orders can only be canceled or modified within [Insert Timeframe] if they haven’t been processed yet. Contact us at support@whitepanda.live as soon as possible.
2. Shipping & Delivery
Q: How long does shipping take?
A: Delivery times vary based on location:
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Standard Shipping: [5-10 business days]
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Express Shipping: [2-5 business days]
Q: Do you offer international shipping?
A: Yes! We ship worldwide. Shipping costs and delivery times vary depending on the destination.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive an email with a tracking number and a link to track your package.
3. Returns & Refunds
Q: What is your return policy?
A: We accept returns within [Insert Number] days of delivery. Items must be unused, in original packaging, and in resellable condition.
Q: How do I request a return or exchange?
A: Contact us at support@whitepanda.live with your order details, and we will guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within [Insert Number] business days after we receive and inspect the returned item.
4. Product & Stock
Q: How do I know if an item is in stock?
A: If an item is available for purchase on our website, it is in stock. If it is out of stock, it will be marked accordingly.
Q: Will you restock sold-out items?
A: Yes! Some popular items are restocked. Sign up for our newsletter or follow us on social media to get updates.
5. Customer Support
Q: How can I contact customer service?
A: You can reach us via email at support@whitepanda.live, and we’ll be happy to assist you.
Q: What are your customer service hours?
A: Our support team is available Monday – Friday, 9 AM – 6 PM (Your Timezone).
If you have any other questions, feel free to reach out!
📧 Email: support@whitepanda.live