Refund & Return Policy

Refund & Return Policy

At WHITE PANDA, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help!

1. Return & Exchange Eligibility

We accept returns and exchanges under the following conditions:

  • Items must be returned within [Insert Number] days of delivery.

  • Products must be unused, unworn, and in their original packaging with tags intact.

  • Certain items, such as [mention any non-returnable items like personal care products, customized items, etc.], are not eligible for return.

2. How to Initiate a Return

To request a return, please follow these steps:

  1. Contact us at support@whitepanda.live with your order number and reason for return.

  2. Our team will review your request and provide return instructions.

  3. Ship the item back to us using a trackable shipping method (return shipping costs are the responsibility of the customer unless the item is defective or incorrect).

  4. Once we receive and inspect the returned item, we will process your refund or exchange.

3. Refund Process

  • Once your return is approved, a refund will be issued to your original payment method within [Insert Number] business days.

  • Refunds may take additional time depending on your bank or payment provider.

  • Shipping fees are non-refundable.

4. Exchanges

  • If you received a defective or incorrect item, we will cover the return shipping cost and send a replacement.

  • For size or color exchanges, customers are responsible for return shipping costs.

5. Order Cancellations

  • Orders can be canceled within [Insert Timeframe] of placement if they have not been shipped.

  • Once an order is shipped, it cannot be canceled.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within [Insert Number] days with photos of the issue, and we will resolve it promptly.

7. Non-Returnable Items

The following items cannot be returned or refunded:

  • Final sale items

  • Personalized or custom-made products

  • Hygiene and personal care products (e.g., face masks, cosmetics)

8. Contact Us

If you have any questions about our Refund & Return Policy, feel free to reach out:

📧 Email: support@whitepanda.live

We appreciate your business and are here to ensure a smooth shopping experience!